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To add a testimonial of your own, submit it on the Customer Survey page.
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"Craig sold me a 98 fxsts. Great job excellent salesman great experience super deal.
Thanks Craig
John reynolds"
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By: Anonymous Spanish Fort, AL
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"The purchase experience was great, Ron did a great job helping me find my first Harley"
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By: Mike Daphne, AL
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"The crew at ESHD are the best. Craig greeted me and made me feel at home the first time I visited the store. He answered all my questions and did not make me feel pressured to buy. I could not ask to be treated any better. This was truly a fun buying experience!!!! JIM"
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By: jim foley, AK
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"July 29,2010
Ron Davis & Staff
I wish there were a better way to say "thanks" to express our appreciation fot the courtesy Charlie & I received Wednesday, July 21, with the purchase of the 2009 Tri-Guide Ultra Classic.
The entire staff were so kind in so many ways, that we wanted you all to know. We made a lot of new friends that day.
Charlie & Dot"
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By: Charlie & Dot Cantonment, FL
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"thanks for evry thing you guys did , all the effort that was put in on helping me with both of my bikes, the heritage softail you put me and peggy on is awsome, we both enjoy it alot more than the sportster we had thanks again and god bless all of you at eshd."
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By: Darel Loxley, AL
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"My thanks go out to all the great people at Eastern Shore Harley Davidson. You all were so helpful to Linda and me. Craig, you are the best salesperson anyone could ever expect to find at a motor dealership of any kind. You put up with my frequent calling to ask questions, and my frequent personal visits to the shop. Thanks for the no hassle experience. We feel it was definitely worth the wait. on a scale of 1-10 you are a 20. Brad, and Linda."
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By: Brad, and Linda Foley, AL
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"The Eastern Shore Staff is exceptional. Specifically, salesmen Ron Davis and Craig Young. I bought my most recent scooter from Ron Davis and couldn't have asked for a better experience. Jeff Kitsos in service has went beyond in assisting me with all aspects of maintenence on my scooter. Jon McCartney, Stew and Taylor have also been great to deal with. I am so satisfied that I have just today brought two new customers to the dealership. One bought an Electra Glide and the other a Dyna and I'm not one to recommend things to individuals. I'll most likely be sending more your way. Keep doing what ya'all are doing because it works!!"
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By: ANDREW DAPHNE, AL
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"I had walked in not knowing what to expect. Then I met Craig Young. We talked for awhile and he answered everyone of my quistions to the t. I told him what I was going to ride, how far, what kind of riding I was planning to and he looked at me and said I have the bike. We walked out front and bam their was my ride. I cannot think him enough. So thanks again Craig. Also thanks to everyone in the store yall was all exellent"
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By: Daniel Mobile, AL
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"My Bro. In-Law and friend (Donald-Ray Smith and Robby),..just recently purchased bikes from the Daphne, AL..dealership...My husband (Brian), little girl (Nena), and myself...brought Robbie over from Semmes, AL..to drive his new bike home, and I fell in love with the fushia / magenta on the show room floor on top of showing my husband 2 bikes the black chrome with black flakes in the paint and the cobalt blue w/ghost flames (on show room floor)...I was very please with the courtesy / attitude of the staff working and thought the gesture of taking a pic. of my 5yr. old little girl Nena, by the Fushia bike was very sweet,...considering,....I left my camera at home... and I want to personally say the cust. serv. and pleasent attitude of "Craig Young" and Ron Davis, was wonderful...Please let him know of his recommendation, from me.....and I am trying to talk my husband to get one,...as soon as tax time rolls around,....if the economy has not effected us...I will as personally for Craig,..if he is still working at this location.... xoxoxo-Sherina Morris-Smith : ) "
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By: Sherina Semmes, AL
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"After looking around on the internet I found your web page and saw the large inventory of used Harley's available. We decided to take a ride to Daphne to take a look. We were very impressed with the Show Room. Our sales associate, Ron Davis was very helpful and he wasn't pushy. He provided a lot of valuable information that helped us make a decision to purchase my first Harley Heritage and financing was made easy by Jon McCartney. We would recommend Eastern Shore Harley-Davidson and Ron Davis for your next purchase!"
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By: Cheryl Navarre, FL
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"We have been looking for a good deal for a while and found that at East Shore Harley and were surrounded by the most helpful, courteous and knowledgeable staff. It was a great experience and we will be sending friends there way."
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By: Ervin & Thresa Navarre, FL
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" I just wanted to thank the staff at Eastern Shore H.D. for making my purchase a positive experience. A special thanks to Craig Young in sales for making it all happen. "
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By: Jerry Pensacola, FL
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"Eastern Shore Harley Davidson,
I would like to thank you for the wonderful purchase experience I had this past weekend (April 10). Up until last weekend, I have not step foot in Eastern Shore Harley Davidson. Since the beginning of my quest for the HD Iron 883, Jon McCartney (Sales & F&I Manager) and Craig Young (Sales Team) provided top notch service. Both of these gentlemen were willing to go up and beyond to make my experience as smooth as possible. The exchange of phone calls, emails, and faxes were a big factor for this purchase. Both Jon and Craig were willing to go that extra step to keep constant communication. This made it quite easy since I was coming from out of town (Pensacola, Florida). When it was time to make the actual purchase, my family and I felt very welcomed at Eastern Shore Harley. The purchase experience alone at Eastern Shore would be enough to move up to another motorcycle in the Harley World...and to send family and friends over.
Once again thank you for the pleasant experience, and look forward to being part of the Eastern Shore Harley Davidson family."
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By: Joe Pensacola, FL
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"My experience with Eastern Shore Harley Davidson couldn't have been a better one. This was my first real motorcycle purchase and everything was first class. Craig Young my salesman was as honest and genuine as they come and not at all pushy, but bent over backwards to help me find just what I wanted at the best deal for me. The excellent customer service continued with Jon McCartney in finance and insurance and all around from help with riding gear to parts and accessories. If you're looking for a motorcycle don't sell yourself short, go to Eastern Shore Harley Davidson."
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By: Jeremiah Bay Minette, AL
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"thank you john & craig for understanding customer needs and exceptional advice!!"
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By: dennis daphne, AL
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"Eastern Shore Harley-Davidson is the most professional motorcycle dealership that I have EVER been in. The staff are all pleasant and very helpful! The salesmen are courteous and answer ever question you have and are very informative about there product they are selling! I would recommend anyone who wants an AWESOME buying experience to visit Eastern Shore Harley-Davidson!"
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By: Christina Pensacola, FL
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"Had a great time buying my Harley, Craig was great!"
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By: Timothy Orange Beach, AL
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"Just bought my second scooter from ESHD. Craig took good care of me in sales and as always Taylor hooked me up in parts. I was blown away by the trade in I got on my Ultra and I'm equally satisfied with the deal I got on my Crossbones. This is my eighth Harley and you guys are definitly the best shop I have ever dealt with. Some shops seem to give the cold shoulder after your purchase but you guys make me feel at home everytime I walk in the shop. My step son came down here from Georgia and bought a used Dyna Superglide over two years ago and to this day the staff still remembers and always ask about him and his Dyna. He told me he can walk in the shop in his home town in Georgia every day and they don't remember him. Like me he can't say enough good things about you guys. "
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By: Jim Loxley, AL
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"Really great experience from start to finish. Everyone seemed to go out of their way to make sure that I had everything that I needed and that I was completely comfortable. Craig helped me with the purchase of my 2010 Fat Boy Lo and did a terrific job. The parts that I requested were installed by the next day despite them having to drive to Mobile to get a part needed for the installation. The bike is amazing and I will definitely recommend Eastern Shore Harley Davidson."
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By: Jake Bay Minette, AL
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"We visited several Harley Davidson dealerships just looking and made the choice to purchase from Eastern Shore. What a difference this place is from all the rest! Eastern Shore has a great staff of people. Thanks again to Ron Davis, Jon, Stew, Carolyn for all of your help. We also want to thank Larry for the fun, yet serious, Riders Edge course. The whole experience was a pleasure. Keep up the great work. See you all soon. "
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By: Steve & Lyric Pass Christian, MS
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"THANK YOU FOR ALL THE WONDERFUL HELP AND FOR THE GREAT DEAL ON THE SPORTSTER AND ALL THE EXTRA GEAR EVERYONE WAS VERY COURTISE AND EXTREMLY HELPFUL I LOOK FORWARD TO CONTINUOUS
BUSINESS THANK YOU AGAIN..."
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By: leona gautier, MS
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"I'd like to thank the staff at Eastern Shore HD for getting me out of a jam while visiting from out of town in the Fairhope area. My battery failed and I called Eastern Shore to find the replacement I needed. The Parts Manager said they would keep the store open until I could get to the dealership on Saturday evening. The folks at Eastern Shore are the definition of GREAT customer service and I will recommend them to anyone."
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By: Anonymous Birmingham, AL
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"ESHD was my last stop in a day of bike shopping that I feared was going to end in tragedy. I had just gone round and round with a salesman at a used bike shop and was already seeing red when I walked through the door. It only took Craig about 30 secs to calm me down as I instantly could tell he wasn't out to do me in, he just wanted to put me on a bike I would be happy with. To add to my surprise, I NEVER would have thought I would ever own a brand new bike, but with Jon's help on the financing, they were able to put me on a brand new 2010 Wide Glide, for about the same price as a used bike. Don't waste your time with anyone else. Ride safe, and ride smart, ride a Harley-Davidson. Buy safe and buy smart, buy at Eastern Shore Harley-Davidson! Thanks guys!!"
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By: Scott Semmes, AL
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"A great buying experience, complete with all the help and assistance I needed in making the right choices.
May I suggest that anyone looking for Bikes, Parts, or Service give these guys the opportunity to serve you, You just might be surprised at the results.
Thank you Craig, Jon, Carolyn, and all the staff at Eastern Shore H/D for allowing me to be an extended part of your family.
Wallace A. McIntyre"
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By: Wallace A. Satsuma, AL
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"They really are great people. Made me feel at home and took the time out to explain everything about my new Soft Tail. Thanks Ron"
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By: Ron Fairhope, AL
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"I really am enjoying my first Harley.Good job, Ron, Craig and Jon. Keep it up."
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By: MICHAEL LUCEDALE, MS
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"YOU GUYS ARE THE BEST!CRAIG U ARE AWESOME. IM OVER HERE IN IRAQ FIGHTING FOR FREEDOM AND YOU HELPED MY WIFE WITH YOUR 1ST CLASS SERVICE TO GET ME MY BIKE THANK YOU GUYS VERY MUCH SEE YOU SOON.
SSG ALVARADO
US ARMY INFANTRY
IRAQ"
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By: Gabe Loxley/Iraq, AL
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"first time buyer. john and craig made it an awesome experience. everything i need i will go back to eshd. if your a first time harley buyer this is the place to go. awesome team "
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By: joseph theodore, AL
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"I bought my first bike in November from Eastern Shore and had a great experience, so I got excited when my search of the web located a Street Glide in my price range at the same dealership. Carol makes every trip pleasant and now two new faces Craig and Ron will be added to my list of Harley friends. Thanks guys!!!!!!!!!!!"
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By: Zena BonSecour, AL
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"The best sales guy out of five dealerships"
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By: randy monroeville, AL
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"Decided to finally take the riders edge class. Could not have had a better time.
Ron showed me a Great deal on a Road King that came in, it was a deal you just could not turn down.Got it right then and there.
All the people there are great...and they do not mind stopping and talking to you. That was one of the deciding factors of this dealership, the GREAT TEAM that works there.
Smiles
Joe"
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By: Joe Vancleave , MT
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"For the past six years my husband has reiterated his NEED for a Harley Davidson Motorcycle. I have finally given in and could not be happier. From the time we started our search, our journey has drawn us back to the Eastern Shore Harley Davidson shop. We spent time in the shop and on the phone searching for that perfect bike. Carolyn was absolutely without a doubt the most patient and reassuring sales person I have ever come across. I am known for my unnecessary curiosity that always promotes questions that are more than likely not needed. Carolyn with her sweet laugh reassured me each time that it was all a part of the selection process and, always made me feel as if I were an intricate part of the buying experience. After all, it is my husband’s bike.
I have to say when Robby Thompson told us that we not only bought a bike but, we inherited a family I must say that I truly believe that. From our sales experience with Carolyn and Jon to our purchases of accessories with Taylor, Joe and Stew we could not ask for a more personable and caring staff. Taylor is truly a man who knows a ladies sales need! You cannot let the whole parts persona fool you. He keeps his eye out for a great sale and always points me in the right direction. Much thanks goes to the staff at The Eastern Shore Harley Davidson for all of their extra effort. The owner should be very proud of the staff as they exemplify the true meaning of sales and service with a smile!
Sincerely,
Jess & Margaret Lane"
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By: Jess and Margaret Saraland, AL
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"I travel all over the country and stop at just about every Harley dealership to look at their apparel selection for both men and women. I have visited Eastern Shore several times in my travels and the apparel selection is second to none. They have a great variety of styles and sizes and the staff is extremely helpful. The selection seems to improve each time I visit, my hat is off to whomever is doing the buying! Keep up the good work, I look forward to visiting again very soon."
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By: Betty Charlotte, NC
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"This is my fifth Harley purchase, and my first from Eastern Shore HD. I can guarantee that all my future purchases, and recommendations to my friends will be to make the drive to Eastern Shore HD, they'll be glad they did. There isn’t a better or friendlier staff in all the local dealers. Not only was the entire process from initial phone call, to rolling out the door a excellent experience, they made it a fun and entertaining experience all the while. The In-house Poker Run was a great idea! The parts and service department took the time at 5:20 PM (40 minutes before they closed) to look up and install the rider backrest and hardware on my new Ultra for me. That's outstanding customer service!!
To all at Eastern Shore HD, a big thank you for everything.
Walt Daniels"
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By: Walt Navarre, FL
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"By far THE BEST experience ever. I cannot say enough about Carolyn, Jon and the rest of the staff. What a wonderful and refreshing experience. I highly reccomend Eastern Shore Harley and will refer everyone I know to visit the dealership and find out for themselves just how it should be to purchase a new ride.Thank you again Carolyn & Jon.
Walt & Chyrl Daniels"
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By: Chyrl Navarre, FL
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"I previously owned a 2007 superglide custom when I decided to upgrade it was a no brainer to go to ESHD I make a couple of trips a month to Florida and always stop by.From day one I have been very impressed with the store, the knowledge and the willingness of the staff to assist any way they could. Jack and Jon made the buying experiance so easy,,I got there at 9am and was leaving with the new bike by 11am. Thanks to all of you. John Davis "
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By: John Gulfport, MS
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" I am 58 yrs old and this was my first bike. I had to convince my wife that it was safe. It took about three months for her to come around. All these time the guys at ESHD kept in touch with me, not a sales pitch, just to see how things were going with wife. They were all in agreement with me that if Mama ain't happy, then nobody is happy. When she finally came around it was a wonderful day at my house and at ESHD. I bought a 2008, 105th anniversay editon, complete with a Screaming Eagle package and all the chrome i could possibly want. The price and interest rate was right. The entire staff at ESHD treated my wife and I like family. I left there completely satisfied and very happy.
They recommended the Riders Edge riding course which I enrolled in. The instructor, Larry Cooper, was the best, very concerned with my safety. I learned a lot from the course and use it everyday when I ride with my friends.
I would highly recommened ESHD to anyone thinking of buying a bike.
Thanks to everyone at ESHD for everything. I have not been this happy in a long time.
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By: Don Semmes, AL
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"Special plaudits to Ron, Carolyn, and Jon for their help in fulfilling my Harley-Davidson dream. First class all the way."
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By: Joel Foley, AL
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"My wife and I went on Firday to look at bikes. We went to three different shops that day. By the time we arived at ESHD, we were tired and so was the grandson. I met Jack and he showed me some bikes answered my questions and let us look. I saw a bike at each shop that I was interested in.
After talking to my wife we decided to return to the ESHD shop and check into more information on the bike we wanted.
Jack and Jon were both very helpful. I left that day with my first Harley-Davidson after 30 plus years of riding another brand of bike. I would recommend to anyone looking to by a Harley-Davidson to make sure they go to Eastern Shore Harley-Davidson and check out the staff and bikes first! Thanks,
Joe Rowlenson
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By: Joe Silverhill, AL
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"I COULD HAVE SAVED SOME MONEY ON ACCESSORIES FOR MY NEW FAT BOY @ ANOTHER ALABAMA DEALER, BUT THE EASTERN SHORE SHOP MADE UP THE DIFFERANCE WITH GOOD SERVICE AND ALL THE HELP I NEEDED FINDING THE RIGHT ACCESSORIES FOR MY BIKE. "MONEY IS NOT EVERYTHING IN THIS LIFE"! THANKS CRAIG, CAROLYN, JOHN AND THE REST OF THE STAFF @ EASTERN SHORE HARLEY DAVIDSON. "
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By: BILLY LOXLEY, AL
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"I am very happy with the purchase that I made at your dealership. The staff there is super. The GM's, Positive attitude and great salesmanship prompted me to by a new bike. Jack Willoughby did a great job of telling all about my new bike. I really enjoyed my visit to your dealership.
Even though you are not the closest Dealer to my home, I have decided to do all of my business with you folks. Thanks so much for all of your help, God Bless you all."
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By: Craig Pensacola, FL
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" A good friend of mine bought a 00 softtail duece from your shop and told me about the great customer service. I talked to my wife and decided to go look at Harleys in Daphne to see size and fit. When I went in to the Daphne shop I was expecting the same run around, but found something different. The staff was great! Brad came up and asked what we were looking for and I told him we were just looking. When we needed answers for some questions Brad was there and answered all questions then gave us our space to think about the bike.
I decided to buy the bike we were looking at. I had to do a lot of it over the phone because I live in Mobile and work 8 to 5. Brad was great He gave me a lot of support and information about the bike we looked at. I told him to put the sold sign on the bike and put a deposit on the bike.
When I came to pick up the bike and finish the paper work Brad was not there, but the staff stepped up and went above and beyond to finish the sale. Tim took care of all of the paper work. All I had to do was hand him the check and sign a few documents. Carolyn finished the sale and gave me the walk through with the bike, made sure all questions were answeres and did the poker run. Even though it was well after 6 o’clock when everything was done the staff did not rush me. The service department loaded the bike while I finished the finial paperwork.
Eastern Shore Harley really makes you feel like you are family before and after the sale. This is my third bike purchase and I wish the other two where through Eastern Shore Harley, Well you can’t win em all.
I would like to thank everyone at Eastern Shore Harley. It is rare to find a group of people who put the customers needs first. Thanks for staying to help finish the sale even though it was well after you had closed.
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By: Michael Mobile, AL
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"I Stacey Jordan attended the Riders Rdge Course last weekend (6/5/08 thur 6/8/08) at the Eastern Shore Harley Davidson Shop. Miley was so helpfull, I was suppost to be in the class the week before and my daugther went into early labor with my first grandchild and Im am blessed they both made it, Miley was so sweet about it and she got me right into the next class, she got right back to me everytime I called or left a message for her, she always made me feel as if I was her only customer. My instructor was Brian Bulter and he also was great, he had the whole class in the plam of his hands from the min. he came though the door. The class had 6 people in it, 4 boys and 2 girls and none of us had rode before. But we were all riding like pros by Sunday. So I just wanted to let everyone at Harley Davidson know that two of there best employees work at Eastern Shore Harley Davidson. I will tell everyone I know about Miley and Brain, because I know no matter who I send there, they will get the same service and Care as I did!
Thank You,
Eastern Shore Harley Davidson
Thank You,
Miley
Thank You,
Brian Butler"
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By: stacey fairhope, AL
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"I purchased my Road King in March 2008. The day I took delivery, I was delayed at work and did not get to the dealership until about ten minutes to closing time. The guys worked late to deliver my bike. Many thanks to Carolyn and Tim for their efforts. Service after the sale has been great also. The items I order were delivered on time and installed on time."
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By: Anonymous Bay Minette, AL
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"My over all experience was great. Very happy with my purchase could not believe the difference between a Honda and a Harley, will never ride metric again. The staff was very helpful."
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By: Steve Axis, AL
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"I just wanted to write to tell you how much we appreciated your help and services.
We were traveling from Texas to Florida on vacation. We drove through the tunnel and my husband’s shifter lever broke. We pulled into a Shell Station off of I-10 and the lady working said it is too bad you weren't a little earlier there is a Harley Shop less than 2 miles from here. I found out where the Shop was and took off over there and arrived as everyone was walking out the door. They looked at me and ask what they could do to help me and I explained my husband had a problem and they opened back up and went in and found a shifter lever for us. By the time they found the part my husband found a way to tie the shifter lever together to get it to the shop. They opened the doors and Jeff fixed the problem and we went on our way. These guys are the best. I really don’t know what we would have done without your help.
I just can’t say good enough about the way we were treated.
We really appreciate your help.
Thanks again,
Vicci & JD - TX
281-830-0449
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By: Vicci New Caney, TX
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"Jack was a great sales man. Everyone at ESHD was great and friendly. Keep up the great work!"
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By: David Daphne, AK
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"This has been the greatest purchase i have ever made. the staff at eastern shore harley was the best i have ever delt with. they were all friendly and knowledgeable. i will be back for all my harley needs."
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By: alfred robertsdale, AL
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"HI, I ORDER PARTS 2 DAYS LATER I GOT THEM,I AM I HOG MEMBERI WANT TO CHANE TO MOBILE I HAVE A LOT OF TIME TO GIVEHOW DO I CHANGE OVER TO YOUR CHAPTER"
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By: robert laurel, MS
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"Could not have been happier. Would have given more stars if possible. Kay was wonderful, and continue to get great service everytime I am in there."
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By: Ryan Mobile, AL
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"I brought my 1999 Ultra in on Oct 24, 2007. I was on a road trip/mission trip from NC to Gulfport, MS. While riding from FL to MS, the bike was having charging problems. Once we got to Gulfport, I contacted a dealer in Biloxi. He was a small dealer and was not able to get the parts I needed, but he did give me a battery that would get me to the next dealer in Mobile. Eastern Shore Harley was the next closest dealer. I made a phone call to see if you could help me, and when I got there you took the bike immediately to the service dept. After tearing into the bike, not only did it need a stater, it also needed a rotor. One of your guys even drove to Pensacola to get the extra part. The bike was ready in about 5 hours. Everyone in the dealership was hospitable. It was like being with family and friends. It makes a huge difference when you deal with real motorcycle enthusiasts who acutally ride their bikes and know what it's like to get stranded away from home. I am so very appreciative of everything that Eastern Shore Harley did for me. Thank you so much!"
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By: Steven Concord, PA
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"The staff went out of their way to find a certain Deluxe I wanted. After looking all over the south they found it and delivered something I have been wanting for many years. This is a great dealership and would recommend them to anyone I knew who was looking to purchase a new bike"
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By: David Crestview, FL
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"First off the dealership was very clean and well lit .The staff was very helpful,friendly and attentive ,well groomed and clean . Everyone bent over backwards to make the buying of our first Harley Davidson a positive experience.They even Delivered the bike to me . A big THANK YOU goes out to Robbie,Tim,Jack and the rest of the Staff. Keep Up the good work.
Thanks ,
Allen & Barbara Downs
Pensacola Florida
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By: Allen Pensacola , FL
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"This was the best shopping experience that I have ever had!"
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By: Robert Daphne, AL
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"EVERYONE DID AND AWESOME JOB.. GENE LOONEY WAS MY SALESMAN AND I WILL HIGHLY RECCOMEND HIM AND EASTERN SHORE H-D TO EVERYONE I COME I CONTACT WITH.. I SELL FOR A LIVING MYSELF AND I'M NOT AN EASY SELL BUT THEY WENT OUT OF THERE WAY TO EARN MY BUSINESS...THANKS FOR EVERYTHING...ROADBLOCK"
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By: JAMES BAY MINETTE, AL
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"Each time I deal with the great folks at Eastern Shore H-D my expectations (which are high) are always met and very often exceeded. These folks truly understand and practice expert customer service skills!
Several have gone above and beyond to fulfill my wishes and will not give up trying to locate what you want or need!
"HogChef" Mike Byears"
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By: Michael Mobile, AL
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"You guys are the best.I can't single out anyone being more superior than the other. You are a great team that works together. Jack is the best salesman I have ever worked with, he is very in tune to how to saisfy his customer, he always goes the extra mile. I have been in alot of Harley dealerships, and this one is by far the most friendly one I have ever been in.We certainly feel like a part of the Harley family.We truely feel as if we have made a whole lot of new friends.Keep up the good work."
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By: Anonymous Fairhope, AL
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